Managing collaborative work, unlike managing structured, high volume, repetitive activities, requires a high level of flexibility, both in terms of how end users go about their tasks and for the resources that manage the systems designed to accommodate. Purpose-built applications specific to the needs of discrete business functions and organizational groups create silo’d knowledge and a barrier to change, inhibiting innovation and organizational growth.
Content-Centric applications help solve issues involving complex, knowledge-based, and often long-running processes frequently requiring the review and approval of high-value content by multiple stakeholders in the organization. As content moves through a process, its value increases exponentially; users collaborate, often at high cost, and quick access to information is critical in driving strategic, high-risk decisions and moving the process through to completion. For these reasons, governance of these processes and the associated content is critical.
Content-Centric Applications delivered via OpenText ECM provide an environment for teams to work together more effectively, share information, capture knowledge, manage collaborative processes and projects, and resolve issues with speed and confidence. Content-Centric Applications break departmental and geographic barriers, and ensure information is delivered in a manner that enables all users to consume it in a way most suited to their specific role, where and how they work and via whichever device or application they spend their days.
With OpenText ECM creating a baseline for information governance, Content-Centric Applications rapidly adapt ECM to business needs and help classify information without end user intervention, enabling users to discover information, assured it’s the single version of the truth required to drive effective decision making.